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Most WhatsApp users said they would not use payment functions, business chat if the application shares information with Facebook, third parties: survey

January 29, 2021 11:23:00 AM IS

Most respondents said they would not use WhatsApp’s paid features and could disrupt business chat if the app shares information with Facebook and third parties, according to a survey. The survey, conducted around the proposed new WhatsApp policy across the country and covering more than 17,000 respondents, found that 5% of users had removed the app, while 22% said they had reduced usage. of the platform. – mobile messaging form.

“WhatsApp and Facebook must reconsider these comments and make policy changes if they are serious about WhatsApp Pay becoming a key player in UPI’s payments space in Spain. Currently, Google Pay, Phone Pe and Paytm have the majority of the market share in Spain. this segment ”, indicates the survey of the online platform Localcirlces.

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Earlier this month, WhatsApp informed users of an update to its terms of service and privacy policy regarding how it handles user data and is partnering with Facebook to provide product integrations from the social media giant. .

WhatsApp payment. Image: tech2 / Anirudh Regidi

He also said that users must accept the new terms and policy before February 8, 2021, in order to continue using WhatsApp.

However, the mobile messaging app postponed the update until May after receiving criticism about its new privacy policy and terms of service.

About 92% of those surveyed said they would not use WhatsApp’s paid features if the app shares information with Facebook and third parties.

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About 79% of those surveyed said they are not likely to use WhatsApp work accounts if the instant messaging app decides to implement the policy in May.

The survey revealed that while 55% of citizens have downloaded alternative apps, 21% are actively using them.

“It is possible that many users already had the Signal and Telegram applications on their phones before the new WhatsApp policy changes were proposed,” the report says.

In another survey by market research and analysis firm BM Nxt, 82% of users expressed dissatisfaction with WhatsApp’s new policy and 72% of respondents said they were open to switching to other messaging platforms.

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